Lavu's Wall of Love
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Jonathan
Great customer service Patient went through every step and we've even disconnected three times and you managed to call me finish the with my requests
Great customer service Patient went through every step and we've even disconnected three times and you managed to call me finish the with my requests
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Tammy
He was very patient with me and my staff. I love that he called me back when we got disconnected. I appreciated that.
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Rick
It only took two minutes to straighten out the problem
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Rodney
The tec was outstanding resolve my issues with true professional service he did a great job
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Adri
It took 3 different attempts but we were finally able to add the printers to a static IP. The tech was very helpful and patient. It was not his fault our laptops were not cooperating, the reason for the 3 attempts.
It took 3 different attempts but we were finally able to add the printers to a static IP. The tech was very helpful and patient. It was not his fault our laptops were not cooperating, the reason for the 3 attempts.
K
Kyle
Siddiq was very thorough...he made sure to provide the exact information I was looking for and patiently instructed me how to run the report myself for future use. Excellent work!
Siddiq was very thorough...he made sure to provide the exact information I was looking for and patiently instructed me how to run the report myself for future use. Excellent work!
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Shaun J
Customer service was awesome and helped to resolve 2 issues very fast
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Felix A
Thank you very much for your support everything work perfect thaks for your support.
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Gabriel
Tech Support was easy to work with, patient, friendly, and positive with addressing the issue and did not get frustrated with the time it took to resolve the issue and did the troubleshooting as quickly as possible. Thank you.
Tech Support was easy to work with, patient, friendly, and positive with addressing the issue and did not get frustrated with the time it took to resolve the issue and did the troubleshooting as quickly as possible. Thank you.
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Roman
Patience from the support team and clear instructions on how to fix the kitchen printer were provided through a voice and video call.
Patience from the support team and clear instructions on how to fix the kitchen printer were provided through a voice and video call.
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Joshua
It was very tough at first bit Jay Championed through the hurdles and met all expectations. Give him a Raise!
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Mani
Because they had so much patience and when I need Lavu Support they are the ones that come through without fail
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Rodrigo
Thank you for getting me up and running again.
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Bradley
The assistant enabled my cash discount program quickly and easily.
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Nora
Very helpful and quick service. Explained everything he was doing and walked me through the proper steps. Problem was solved!
Very helpful and quick service. Explained everything he was doing and walked me through the proper steps. Problem was solved!
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Michelle
Fast and easy. Resolved my issue in under 2 mins
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Santoshi
Problem was resolved and had good communication in the issue at hand.
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Jamie
Very patient and diligent. Worked very hard to resolve this complex problem.
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Rick
The support staff is always very friendly, polite and helpful. They work until the issue is resolved. Always.
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Mary
Response time was extremely quick, effective and efficient. Very admirable.
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Mani
Jacob is a Rockstar as well as the whole Supoort Team, these are my Brothers and I am so grateful
D
Derrick
Purushotham Pilli, went over and beyond with his help today, our printer were offline, and he took us through the step by step process and everything was excellent. Thank you Purushotham Pilli
Purushotham Pilli, went over and beyond with his help today, our printer were offline, and he took us through the step by step process and everything was excellent. Thank you Purushotham Pilli
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Bernadetta
Excellent!! He was fast and efficient! Need more staff like him
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Gabriel
Quickly addressed my questions and let me know to notify with images if the visual glitch continues since it was verified to just be a visual glitch showing items unbatched that actually had been which was my possible guess. Thanks.
Quickly addressed my questions and let me know to notify with images if the visual glitch continues since it was verified to just be a visual glitch showing items unbatched that actually had been which was my possible guess. Thanks.
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Robert
Very good support. Did everything possible to correct the issue. The account owner does not understand the complexity of the issue. After most searching I found the configuration errors made by the account owner. result printer is working normally. This Tech was very professional and courteous Thank You! for your support!
Very good support. Did everything possible to correct the issue. The account owner does not understand the complexity of the issue. After most searching I found the configuration errors made by the account owner. result printer is working normally. This Tech was very professional and courteous Thank You! for your support!
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Chad
Customer service was great. They helped me out a lot. It was a good guy. That’s a good job.
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Tawanda
Because he was patient with me didn’t rush and so professional and solve my problem I was having
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Kyle
Austin fixed our kitchen printer issue quickly, efficiently, and professionally
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Karen
Even though it took several days to correct our problem, the Tech reached out everyday to inform me on what was going on and to see if the problem had been resolved.
Even though it took several days to correct our problem, the Tech reached out everyday to inform me on what was going on and to see if the problem had been resolved.
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John
Guy was a gem .. first time i called and accomplished something with no complications. +++++++
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bahar
The gentleman that answered my call was knowledgeable, polite and professional. He solved my problem with a couple minutes
The gentleman that answered my call was knowledgeable, polite and professional. He solved my problem with a couple minutes
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Henry
Billi was very helping in trying to resolve the issues I was having and promised to call me back next week with an answer.HenryBasil Thai Restaurant
Billi was very helping in trying to resolve the issues I was having and promised to call me back next week with an answer.HenryBasil Thai Restaurant
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Charles
I received a response by email and phone very quickly and the gift card function was enabled quickly. Excellent service.
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Renee
Wonderful customer service as always!!
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Angela
Kalidindi was very helpful on my issue and followed up well. Excellent customer service skills!
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Lauren
All the associates I dealt with were awesome, knowledgeable and totally made me feel at ease with the system
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Elena
Issue was resolved. Great highly professional support. Thank you
E
Elena
Excellent customer support, attention to detail and issue was resolved.
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Angela
The person who helped me was nice & went above and beyond for me with each question I asked.
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Travis
Savio was awesome and easy to work with!!
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John
He was professional, to the point and helpful
DS
Doris St
Thanks for your help adjusting the time on the CC terminals Billie!
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Jim
Agent listened closely to my concerns and proprietary resolved it. Good customer service.
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Kyle
Easy to call, talked to a real person after 1 ring, issue handled quickly
PS
PS Solutions
He told me my new login so I could login and sent me a reset password email so I could login.
DS
Doris St
Thankyou for your assistance for Valley Pub's receipts!
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Lisa
Sky was super knowledgeable about the DoorDash issue that I was having. He quickly helped me resolve it so I could finish making the needed changes. Thank you again Sky.
Sky was super knowledgeable about the DoorDash issue that I was having. He quickly helped me resolve it so I could finish making the needed changes. Thank you again Sky.
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Jesse
Savio was amazing. He expertly handled the problem that I had connecting our printers and taught me how to troubleshoot this problem on my own. I hope that I can always have Savio as my CR representative when we are in need of assistance.
Savio was amazing. He expertly handled the problem that I had connecting our printers and taught me how to troubleshoot this problem on my own. I hope that I can always have Savio as my CR representative when we are in need of assistance.
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Roat
Jay is very knowledgeable, he makes things seem easy. Very patient and he goes above and beyond to make sure your issue is fixed. I highly recommend Jay!
Jay is very knowledgeable, he makes things seem easy. Very patient and he goes above and beyond to make sure your issue is fixed. I highly recommend Jay!
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Ricky
Representative was very helpful and took care of my issue.
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Henry
Jacob is very helpful and extremely knowledgeable about the problems I was having. Thx Henry with Basil Thai
DS
Doris St
Thanks for the help with the 3rd terminal and the reports Tom!
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Mark
Well manners very polite did things correctly and was patience
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Lisa
Sid helped me fix many items on DoorDash and was very helpful in navigating me . Thank you againLisa
DS
Doris St
Thanks for your help with the kitchen receipt printer !
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Bryan
Ashik was very helpful working out a complicated issue. It took a long time but he got our tickets to print to the correct place and he shared useful information on how to protect our account.
Ashik was very helpful working out a complicated issue. It took a long time but he got our tickets to print to the correct place and he shared useful information on how to protect our account.
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Michelle
Ashik made it easy and very helpful and thoughtful and thorough
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Denise
Lavu was quick to pinpoint the problem and solved it within minutes
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Desiree
My rep Austin was amazing. Best customer service I've ever received from Lavu. He was knowledgeable, attentive and got my problem solved quickly. He definitely deserves a reward.
My rep Austin was amazing. Best customer service I've ever received from Lavu. He was knowledgeable, attentive and got my problem solved quickly. He definitely deserves a reward.
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Chad
Was very professional, helpful, really nice. Enjoyed our conversation really great work ethics.
DS
Doris St
Thanks for your help with El Charro Sid.
DS
Doris St
Thank you for your help with the tip report !
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Marcene
He answered all of my questions and helped me with the changes I needed!
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Hardy
The follow up was on the day and despite the fact that Lavu couldn’t help with the quick button, it was a honest communication.
The follow up was on the day and despite the fact that Lavu couldn’t help with the quick button, it was a honest communication.
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Latrice
I received the answer that I needed in a timely fashion. The representative was very helpful and attentive to my issue. Thank you again.
I received the answer that I needed in a timely fashion. The representative was very helpful and attentive to my issue. Thank you again.
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Eric
He answered all of my questions and help me with What I called Lavu for
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Jim
Excellent service and extremely patient! Greatly appreciated. Thank you Jacob!
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Tonya D.
Sid, was exceptionally patient and knowledgeable. I appreciate the kindness and great customer service. I don’t take that lightly considering past experiences. Sid is a KEEPER!!!
Sid, was exceptionally patient and knowledgeable. I appreciate the kindness and great customer service. I don’t take that lightly considering past experiences. Sid is a KEEPER!!!
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Gabrielle
Excellent customer service & beyond patient!
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Latrice
This representative was very helpful and made sure that my issues and needs were satisfied before we got off the phone. Very nice and cooperative.
This representative was very helpful and made sure that my issues and needs were satisfied before we got off the phone. Very nice and cooperative.
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Devon
Very knowledgeable tech and short wait time for call
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Mario
because mr rohith help me out to fix the issues I have step bye step so thank you very much for have this Wonderfull people at your team
because mr rohith help me out to fix the issues I have step bye step so thank you very much for have this Wonderfull people at your team
DS
Doris St
Thankyou for your help Sky. Much appreciated
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Mary
My query was answered in a remarkable quick timeframe, that was very impressive.
A
AnnMarie
Jacob was very patient and explained the steps so I could understand easily
DS
Doris St
Great as always thanks for the help with the printers!
A
Anja
Ashik helped me find the reports and the tips, very kind and helpful.
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Ed
Quick response on a busy day and much appreciated. Give em a bonus ; ).
A
Adam
Very complex printer problem, excellent customer service fixed it.
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Tim
Consistent support and assistance with the issues at hand.
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Marcene
He answered my questions immediately - repeated them back to me and addressed them immediately. He was very helpful and it is appreciated!!
He answered my questions immediately - repeated them back to me and addressed them immediately. He was very helpful and it is appreciated!!
A
Adam
Challenging to set that printer up! Takes SO long. Over 30 minutes. Very good support, but last person to set it up with me knew faster method. Still, it worked and my customer service agent was very patient and helpful
Challenging to set that printer up! Takes SO long. Over 30 minutes. Very good support, but last person to set it up with me knew faster method. Still, it worked and my customer service agent was very patient and helpful
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Joanna
Very responsive, prompt fixing of the issue
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Abigail
Ashoka was SOOOOO helpful!!! Thank you!!!
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Tou
Savio has been very helpful and has very good knowledge of the Lavu system. I greatly appreciate his assistance.
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Mani
Jacob went over and beyond and I love our support Team all the way from San Antonio Texas, our Merchant over at Gurinsky Fine Jewelry are super happy as well, thank you Brother Jacob ❤️
Jacob went over and beyond and I love our support Team all the way from San Antonio Texas, our Merchant over at Gurinsky Fine Jewelry are super happy as well, thank you Brother Jacob ❤️
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Latrice
I got exactly what i needed done. Very nice and helpful.
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Tim
Top notch service issue fixed less then 5 minutes
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Joshua
Alpha is also awesome and super helpful
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Mani
Our Customer called in because her subscription expired due to a new card sent out to her , she had a balance due , and our support team took care of her billing part of it, reloaded settings and customer is still happy thanks to our awesome team
Our Customer called in because her subscription expired due to a new card sent out to her , she had a balance due , and our support team took care of her billing part of it, reloaded settings and customer is still happy thanks to our awesome team
DS
Doris St
Thanks for your help as always
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Michele
Sid was respectful and thorough. Called back to confirm I received the information requested.
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Neal
Pilli was most helpful, patient and knowledgeable. And was able to answer and resolve my issues.
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Tou
Ashik was very knowledgeable and helpful, I appreciate it very much.
DS
Doris St
Thankyou Ash for your help getting the employee permissions setup for 3 restaurants!
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Armando
Pilli was very resourceful and easy to work with. He was very articulate in troubleshooting the issues at hand and great in communicating with me at my end on what I had to do to correct the problems with him. This young man is truly an asset to Lavu
Pilli was very resourceful and easy to work with. He was very articulate in troubleshooting the issues at hand and great in communicating with me at my end on what I had to do to correct the problems with him. This young man is truly an asset to Lavu
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Bob
Problem was resolved in a timely manner and LAVU support representative was very helpful.
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Angela
Ashik was awesome to work with. He fixed the problems. Thank you again